Complaints Handler

Our client, an ambitious and growing financial services firm, are looking to appoint a pro-active & dynamic Aftersales Agent to support dispute resolution and customers with complaints, effectively resolving issues to ensure a positive customer outcome.

You’ll engage with customers, introducers and other 3rd parties through a variety of channels – including telephony, email and letters, building rapport and developing relationships with customers and key partners alike. You’ll need to investigate complaints thoroughly, provide regular updates and maintain accurate, detailed records throughout.

As a front line role engaging with customers it is vital you manage calls in an effective, efficient and empathetic manner, whilst providing clear, concise & appropriate resolutions in accordance with company policy and regulated guidelines (FCA, DISP, CRA).

If you’re detail oriented, organised, confident on the phone, able to build relationships and have the drive & enthusiasm to succeed then this could be the role for you. You’ll need to have experience in complaints, preferably within motor finance and used to managing the process from e2e.