Complaints Office Administrator

What’s in it for you?
Immediate start available | Gain valuable experience in a supportive environment | Contribute to positive change by resolving issues for customers

Must Have’s
• Proven experience in complaints handling - this is essential!
• Strong customer service background with clear, confident communication skills
• Able to handle sensitive situations with professionalism and discretion
• Well organised with a keen eye for detail

Nice to have’s
• Experience working independently and collaboratively across teams
• Any previous work producing reports or tracking trends is a bonus

So what will you be doing?
• Receive, log, and investigate complaints in a timely and fair manner
• Communicate clearly and empathetically with customers throughout the process
• Liaise with internal teams to resolve issues and find suitable solutions
• Keep accurate records and produce clear reports on complaint trends
• Support continuous improvement by identifying recurring issues and suggesting ways forward

Helpful extras
• Location: Cheltenham
• Contract: Temporary, initial 4-8 week period
• Hours: Monday to Friday, 9am-5pm
• Start Date: ASAP

For immediate consideration, please contact Alison at i2i Recruitment. We value diversity and inclusion, reviewing every application with a commitment to fairness. While we strive to connect personally with each applicant, if you haven't received a response within five working days, please understand that your application has not been successful on this occasion.