Complaints Officer

We are currently working in partnership with a Housing Association based in Bristol, who are recruiting for a Complaints officer on a six month contract. The position is due to start immediately, with a salary of £35,670 per annum.

The ideal candidate will have experience in a Complaints Handling position (This does not necessarily need to be in housing), as well as access to their own vehicle.

Duties will include (but are not limited to):

• Taking the lead on all complaints relating to damp and mould, including stage 2 complaints and disrepair cases
• Supporting senior management with complaint investigation, drafting responses and ensuring customer resolution
• Writing out letters and ensuring action plans are followed through
• Managing a caseload of complaints which will include visiting tenants in their homes
• Ensuring customers are kept up to date with repairs progress
• Updating internal databases with complaints progress to ensure internal targets are being adhered to

Experience required:

• Experience required in complaints handling
• Experience working with customers
  

Skills, knowledge and expertise required:

• Excellent verbal and written communication skills
• Someone who is proactive

Rewards and Benefits:

• Hybrid working
• Flexible working hours
• On site parking

Working hours:

• 37 hours per week
• Monday - Friday, flexible hours from 8am - 6pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.