Complaints Officer

BDS are recuiting 2 Complaints officer to work with a leading housing association in Exeter.

Full time Monday- Friday 9am- 5pm

3 days from home, 2 days in the office following completing training

6 month fixed term contract in the first instance.

Salary £33,163 per annum

Main duties include but are not limited too;

* Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.

* Work closely with internal teams and external contractors to gather evidence and resolve complaints.

* Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.

* Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.

* Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.

Essential Criteria:

* Proven experience of managing customer service complaints.

* Customer Service qualification (or equivalent experience through work or study), or willingness to work towards.

* Experience in working in a customer service environment.

Desirable:

* Experience creating reports along with knowledge of performance monitoring and management.

* Knowledge of social housing policy.

* Experience of scheduling activities, events or deliveries and of using a booking system or software.

Please apply now for immediate consideration
Only candidates based in UK and eligible to work in UK are allowed