Complaints Specialist

We have an exciting opportunity for a customer focused individual to join a very successful, international business with modern offices in Surrey. This is a well established organisation with a globally successful brand, who can offer excellent opportunities for career progression and have an outstanding benefits package and working environment for their employees.

This is a hybrid role working both from the office near Leatherhead, Surrey, and from home. Please note, applicants must drive due to the location of the office.

The role is Complaints Specialist and the focus is to deliver exemplary complaint resolution and customer service. Responsibilities include:

• Manage customer complaints with empathy and professionalism, adhering to regulatory standards
• Ensure all complaints are acknowledged in a timely manner and that customers are kept
  informed and updated throughout the complaint process
• Keep accurate records of all customer contact
• Investigate and research all aspects of customer communication
• Resolve complaints within agreed timescales

This role requires outstanding communication skills and a genuine customer focus. We are looking for someone who has proven experience in Complaints handling.

Alongside a competitive salary of up to £28k, this company offers excellent benefits including on site parking, hybrid working, enhanced pension contributions, annual bonus, private medical care, life assurance and 25 days holiday plus Bank Holidays.

For more information apply now!