Completions (& post completions) manager

Purpose As a Completions Manager, you will be responsible for managing the team to meet the firms’ SLAs and to ensure all completions meet with regulatory, policy and risk appetites.

You must be able to not only manage the team but also be able to participate in the day to day workload.

You will be required to liaise with senior management and all other departments including the Tech Team and be proactive by way of third party relationships including solicitors, to ensure a smooth running of the Completions and Post Completion area.

You will be responsible for completing all legal due diligence on mortgage applications in preparation for completion.

You will manage all cases post offer, from answering queries, to reviewing legal documentation and delivering a high-quality service to intermediaries, solicitors and customers.

Job Role Accountabilities Manage the overall process of post offer cases through to completion, in line with the firm’s service standards, lending policies and other applicable policies and procedures, with a particular focus on complex cases.

Ensuring all legal due diligence on mortgage applications is completed in preparation for completion.

Responding to complex queries, reviewing legal documentation and ensuring a consistent and high-quality service is delivered to all intermediaries, solicitors and customers.

Reporting to the Completions Manager any issues and providing solutions where possible.

Assist in the management of the post completion pipeline until such a time there is a separate team.

Examples of Key Activities Oversee the completion of applications within agreed SLA’s.

Review and satisfy mortgage conditions.

Prepare cases for completion, including additional support or taking ownership of complex cases.

Consult with Underwriters/Credit & Risk or Legal & Compliance to resolve case issues, particularly in relation to complicated cases.

Liaise with valuers solicitors and intermediaries as appropriate.

Liaise with Finance team, as applicable.

Prepare funds requests, as applicable.

Ensure all completions comply with the firm’s and funder’s lending criteria.

Ensure all completions comply with legislative requirements and within the firm’s risk appetite.

To ensure that all client records are up to date and complete Escalate any issues where appropriate.

Present solutions to the senior team and liaise with external parties in relation to post completion.

Other ad hoc administrative duties as required.

Adhere to all anti-money laundering, data protection and other regulatory requirements.

Team Management Produce internal and external reports.

Maintain internal and external relationships.

Key Relationships Job Title Relationship Chief Finance Officer Direct report Head of Underwriting Underwriting support to resolve queries Legal & Compliance Legal & Compliance Support to resolve queries Sales Director Support to the Distribution and Sales team in relation to completion of the firm’s key relationship customer applications Corporate Accountabilities Ensuring conduct which is consistently and continuously in accordance with FCA Regulations Always acting with integrity and ensuring all customers are treated fairly.

Complete all mandatory training as and when required.

Consistent adherence to and understanding of all policies, procedures and obligations of the firms as part of its first line of defense of the firm.

Qualifications Essential - You will have minimum 3 years experience of working in mortgage Completions/completions underwriter.

High level of understanding regarding relevant legislations and risk along with an understanding of technology and IT systems.

 Desirable - Ce Map Skills and Knowledge Financial Service mortgage experience Analytical and methodical thinking Understanding of risk and knowledge of the UK Finance Mortgage Lenders’ Handbook.

Awareness of legislations related to conveyancing and how this would work with policy and risk.

Excellent written and verbal communication Proficient PC skills Excellent decision-making skills, taking accountability for own decisions

Managing people.

Attention to detail.

Understanding of IT/technology and/or a willingness to learn.

Excellent written and verbal communication Ability to work in a team and by oneself