Complex Care Team Leader

Job Description & Responsibilities

We are looking for an experienced and passionate Complex Care Team Leader to join our team and provide leadership and support across our more complex care packages.

You will need:

• Experience working in health and social care, preferably within homecare or community settings.

• Significant experience supporting people with learning disabilities, neurodivergent conditions and/or behaviours that may challenge.

• Strong understanding of person-centred care.

• Strong understanding of safeguarding.

• Experience supporting people with complex behavioural or social care needs.

• Experience providing leadership, guidance or supervision to care staff.

• Experience completing or supporting competency assessments and care observations.

• Ability to recognise changes in behaviour, presentation and risk.

• Understanding of Positive Behaviour Support principles and their application when supporting people with learning disabilities, neurodivergent conditions and behaviours that may challenge.

• Knowledge of de-escalation and proactive behavioural support.

• Ability to communicate effectively with service users, families, staff and professionals.

• Excellent observation and written-recording skills.

• Strong organisational and problem-solving skills.

• Ability to remain calm and provide leadership during challenging situations.

• Ability to identify when a concern is outside their competence and requires escalation.

• Commitment to person-centred care and positive risk-taking.

• Ability to use electronic care planning and recording systems.

• Full UK driving licence and access to a vehicle.

Desirable

• Level 3 Diploma in Health and Social Care or equivalent.

• Level 4 or above in Health and Social Care, Leadership, Management or a relevant specialist subject.

• Formal PBS training.

• Experience supporting people with a range of neurodivergent conditions.

• Experience supporting people with complex communication needs.

• Experience working with learning disability services.

• Experience supporting people with mental health needs.

• Experience managing behaviours that may challenge.

• Experience with restrictive-practice awareness and least-restrictive approaches.

• Experience working with multidisciplinary teams.

• Experience supporting people following placement breakdown or transition.

• Experience mentoring or coaching care staff.

• Experience completing audits or quality monitoring.

• Experience using electronic care planning systems.

• Experience adapting communication, routines, environments and support approaches to meet individual neurodivergent needs

What we offer

• From £14.40 per hour

• Company paid development

• Use of company vehicle/mileage allowance

• Health advice & support

• 24-hour medical line and telephone counselling

• Company paid social events

• Employment-assist programme

• Annual training bonus

• Generous refer-a-friend scheme

• Progression opportunities

• Access to a financial wellbeing app