Complex Case Worker

Complex Case Worker

Location: Bromley Road
Working Hours: 37
Contract Type: Permanent
Salary: £28,690 - £34,730

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

We are looking for a dedicated and motivated Complex Needs Worker to join the Insight Platform within our Young People’s Service. In this role, you will work directly with young people experiencing alcohol-related problems, mental health issues and a range of complex needs, including substance misuse, psychological difficulties, anti-social behaviour, self-harm and other co-existing challenges.

You will play a key role in improving access to treatment services for this cohort and delivering a range of tailored interventions, including one-to-one support and group work. This is an exciting opportunity to make a meaningful difference in the lives of young people and help them achieve positive, sustainable change.

What You’ll Do

• Provide specialist support to young people with complex and multiple needs.

• Deliver a range of interventions, including 1:1 support and group-based work.

• Improve access to treatment and support services for vulnerable young people.

• Work collaboratively with multi-agency partners, including youth justice and health services.

• Contribute to the development of a dynamic, high-performing team focused on quality and excellence.

• Maintain accurate records and contribute to monitoring and evaluation of outcomes.

To Succeed in This Role, You’ll Need:

You will bring a creative, driven and person-centred approach to your work, with a strong commitment to supporting young people with complex needs. You will be an engaging communicator who can build positive relationships with service users, colleagues and partner organisations.

Ideally, you will have:

• Experience working with young people with complex needs or substance misuse issues.

• Experience handling complex cases involving vulnerable young people.

• Knowledge of the criminal justice sector.

• Experience working in a similar role or within an NHS or related setting.

• The ability to work effectively within multidisciplinary teams and partnerships.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: