Complex Claims Handler

Michelle Denny Recruitment Consultancy is pleased to be partnering with a leading, specialist claims organisation in their search for an experienced Complex Claims Handler with a strong background in Personal Injury.

This is a standout opportunity for professionals with proven experience managing high-value motor PI claims, including cases valued at £100,000 and above. Salary up to £50,000 depending on level of experience, option of hybrid working.
Based in Diss, South Norfolk, the business offers a hybrid working option, (3 days in the office and 2 days WFH) combining office presence with the flexibility to work from home part of the week.

The Role
As a Complex Claims Handler, you will take ownership of a caseload of high-value, technically challenging motor personal injury claims, seeing them through from first notification to resolution. Your role will involve in-depth investigation, liability assessments, and settlement negotiation, all delivered with a high level of technical competence and customer care.

Key Responsibilities

• Handle your own caseload of complex personal injury motor claims, including those exceeding £100,000 in value.
• Investigate liability thoroughly and assess quantum using medical reports and supporting evidence.
• Negotiate and settle claims directly with solicitors, insurers, and third parties.
• Identify and manage any indications of fraud or exaggerated claims.
• Work collaboratively with legal and medical experts to bring claims to fair resolution.
• Maintain accurate records, reserves, and follow internal processes efficiently.
• Keep up to date with personal injury case law, legislative updates, and best practice guidelines.

What We’re Looking For

• Extensive experience in handling high-value and complex personal injury motor claims, ideally within an insurer, MGA, or legal environment.
• Confident working on cases valued above £100,000, including litigated matters.
• Strong understanding of liability, quantum, and medical evidence interpretation.
• Excellent negotiation, communication, and decision-making skills.
• Ability to manage a busy and varied caseload independently.
• A collaborative team player who can also offer guidance to peers when required.
• Detail-oriented, organised, and driven by achieving fair and timely outcomes.

What’s on Offer

• A competitive salary of up to £50,000, depending on level of experience.
• Hybrid working option with a blend of office-based and WFH flexibility.
• Career growth opportunities in a thriving, forward-thinking company.
• Supportive and professional team environment with ongoing training.
• Modern offices within walking distance of Diss train station and free on-site parking.

If you're a Personal Injury specialist ready to take on more complex, high-value claims in a progressive and supportive setting, we’d love to hear from you!
Simply apply online or contact Julie Cloke on at Michelle Denny Recruitment Consultancy for a confidential discussion.