Complex needs support worker

Our client, a well-established organisation supporting people experiencing homelessness and social exclusion, is looking to recruit a dedicated Complex Needs Homeless Support Worker to join their passionate team.

This is a rewarding opportunity for someone who is committed to empowering vulnerable adults with multiple and complex needs to achieve greater independence and improve their quality of life.

The Role

As a Complex Needs Homeless Support Worker, you will work directly with individuals who are experiencing homelessness or are at risk of homelessness and who may face challenges including mental ill-health, substance misuse, offending behaviour, physical health issues, and trauma.

Using a person-centred and trauma-informed approach, you will provide practical and emotional support while helping clients access the services they need to move towards stable accommodation and independent living.

Key Responsibilities

* Manage a caseload of clients with complex and multiple support needs.

* Complete comprehensive needs, support, and risk assessments.

* Develop, implement, and regularly review person-centred support plans.

* Support clients to access accommodation, healthcare, benefits, mental health services, substance misuse treatment, education, and employment opportunities.

* Build positive, professional relationships that encourage engagement and promote independence.

* Work collaboratively with housing providers, local authorities, NHS services, probation, and voluntary organisations.

* Maintain accurate and up-to-date case records and reports.

* Respond appropriately to crisis situations, safeguarding concerns, and challenging behaviour.

* Promote safeguarding, equality, diversity, and inclusion at all times.

About You

Our client is looking for candidates who have:

Essential

* Previous experience supporting people experiencing homelessness, rough sleeping, or those with complex needs.

* Knowledge of trauma-informed practice, safeguarding, and person-centred support planning.

* Understanding of issues including mental health, substance misuse, domestic abuse, offending behaviour, and social exclusion.

* Excellent communication and relationship-building skills.

* Strong organisational and case management abilities.

* Ability to work both independently and as part of a multidisciplinary team.

* A compassionate, resilient, and non-judgemental approach.

Desirable

* NVQ Level 3 (or equivalent) in Health & Social Care, Housing, or a related discipline.

* Experience working within supported housing, hostels, outreach, Housing First, or similar services.

* Knowledge of PIE (Psychologically Informed Environments) and harm reduction approaches.

* Full UK driving licence.

What's on Offer

* Competitive salary.

* Generous annual leave.

* Pension scheme.

* Comprehensive induction and ongoing training.

* Career development opportunities.

* Employee wellbeing support.

* A supportive and collaborative working environment where your contribution truly makes a difference.

Apply Today

If you're passionate about supporting people with complex needs to rebuild their lives and would like to join an organisation making a genuine impact within the community, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed