Compliance Analyst

About the role

Insite are seeking a Compliance Analyst to support the provision of compliance services to Insite’s heat network clients regarding Ofgem’s consumer protection regulations (Heat Network (Market Framework) (Great Britain) Regulations 2025).

The Compliance Analyst will play a critical role in supporting Insite Energy’s clients to meet upcoming regulatory requirements for heat network heat suppliers and operators. As a member of the Compliance team, they will ensure Insite clients are fully prepared for or working towards the standards and conditions required under Ofgem regulation.

This role involves liaising with internal departments and external client representatives to research and validate data, documents and processes, maintaining the research findings within a dedicated system tracking the required activity against each regulatory requirement.

Key outputs from the compliance system are reports tracking a heat supplier or specific networks’ journey towards compliance, and when achieved to maintain it. The Compliance Analyst may also be the person responsible for completing submissions to government bodies on behalf of some clients.

The analyst will serve as an advisor to Insite’s internal departments, such as Client Experience, Customer Experience, Operations and the wider business, supporting the delivery of fully compliant client-facing activities, solutions, and operational practices.

The role holder will project manage activities for each client to achieve regulatory compliance.

Location and working hours:

• Full-time position (37.5 hours per week).


• Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.

Essential skills and qualifications:

• University degree in a Business field, Law or Legal Studies, Compliance, or related field (or equivalent experience)


• Experience in managing or supporting multiple project-based activities simultaneously and high-volume task management prioritisation


• Highly IT capable across multiple common systems e.g. Office 365 applications with good written and verbal skills.


• Demonstrated experience working with both internal and external stakeholders


• Strong attention to detail.

Desirable skills and qualifications:

• Project Management experience and/or qualification (or desire to progress one)


• Experience in or knowledge of utility service sector business (or a relevant regulated industry, heat network experience/knowledge is a bonus)


• Familiarity with regulatory audits, accreditation schemes, or certification processes

Benefits:

• Salary:  Up to £37,500 per annum, depending on knowledge, skills and experience.


• Holiday Allowance: 26 days of holiday per year (including birthday leave) plus English bank and public holidays, plus an additional day of Birthday leave.


• Pension Scheme: Employer pension contribution matched at 4%.


• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.


• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here


• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.


• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating.  With just over 120 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values: 

Community

Innovation

Excellence

Sustainability

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