Compliance and Complaints Manager

Job Title: Compliance and Complaints Manager
Location: Kings Lynn
Hours: Full-time (flexible hours considered)
Pay: £20 per hour via umbrella company or £17 per hour PAYE

About the Role:
We are seeking a dedicated and experienced Compliance and Complaints Manager to join our GP surgery in Kings Lynn. This is a key role responsible for ensuring that our practice maintains high standards of compliance and effectively manages patient complaints. We have a full-time position available, but flexible working hours can be considered.

Role Overview:
As a Compliance and Complaints Manager, you will be responsible for:

*

Managing and investigating patient complaints in line with NHS procedures.

*

Ensuring the practice meets regulatory and compliance requirements, including a basic understanding of CQC standards.

*

Advising the practice team on compliance matters and best practices.

*

Maintaining accurate records of complaints and compliance issues and preparing reports for management.

*

Supporting continuous improvement in patient care and practice governance.

Requirements:

*

Experience working within an NHS setting.

*

Proven experience in handling complaints within primary care.

*

Basic knowledge of CQC requirements.

*

Strong organizational, communication, and problem-solving skills.

*

Ability to work independently and as part of a team.

If you are committed to patient care and governance, and have the relevant NHS experience, we would love to hear from you
Only candidates based in UK and eligible to work in UK are allowed