Concession Manager

EMPORIO ARMANI - HARRODS

Are you a passionate and fashion-forward individual with an unwavering love for luxury? Do you have an innate talent for leading teams and driving sales? Look no further! Emporio Armani, one of the world's most iconic fashion houses, is seeking a dynamic Concession Manager to join our team at the prestigious Harrods location.

Emporio Armani is synonymous with elegance, sophistication, and timeless style. With our impeccable craftsmanship and trendsetting designs, we have been redefining the world of fashion for over four decades. As a Concession Manager, you'll have the opportunity to work with our extraordinary collections and create unforgettable experiences for our esteemed clientele.

The Concession Manager role:

• Increase the sales of the concession.
• Perform a sales ritual in line with brand policy ensuring to provide excellent customer service (presales, in-sales, aftersales). Have a strong product and pricing knowledge.
• Accompany the customer to the cash register, initiating them into the procedure for completing the sale (Rewards card, Cash reward program, packaging).
• Organize their own work to achieve sales objectives and observe timelines.
• Take part in special projects organization as capsules, new products, or marketing launches offering to the team their know-how.
• Monitor sales trends, low stock on bestsellers, missing product needs, and customer comments and share them with the UK Retail Manager and retail analyst.

The ideal Concession Manager candidate:

• Previous experience in the role, driving a department’s sales and profitability while maintaining exceptional customer service standards
• Commercial awareness, you will have had exposure working towards sales-related KPIs
• In-depth understanding of clients’ expectations and what a luxury service entails
• Ability to demonstrate excellent leadership and people management skills
• Strong interpersonal and communication skills, ability to be flexible and adapt to change
• genuine interest and love for fashion and styling paired with excellent product knowledge
• Organised, able to prioritise and problem solve while working at a pace

Perks and Benefits:

• Competitive salary and attractive bonus structure.
• Employee discounts on Emporio Armani products.
• Training and development opportunities to enhance your skills and knowledge.
• Be part of a globally renowned brand with a rich heritage and an exciting future.
• Collaborative and supportive work environment.

As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.