Concierge Associate

Aimé Leon Dore is looking for a polished, customer-focused Concierge Associate to serve as the first point of contact for guests, providing a personalized, seamless, and memorable experience. The ideal candidate will anticipate customer needs, offer tailored services, and support store operations while delivering the highest level of service.

Duties and Responsibilities

Hosting / Traffic Management

• Greet and welcome all guests in a warm, professional, and engaging manner.


• Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore.


• Responsible for advising on opportunities to increase / manage traffic.


• Manage the wait list and proactively communicate accurate waiting times.


• Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic.


• Be a Brand Ambassador for all things ALD, leaning into the styling and brand values.


• Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming.


• Offer local knowledge, including nearby amenities, restaurants, and attractions.


• Collect and relay customer feedback to improve service quality.


• Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.)

Client Experience

• Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness.


• Anticipate guest needs and tailor each interaction to deliver a personalized and memorable experience reflective of the brand.


• Must be courteous and gracious, maintaining a professional and positive demeanor at all times,


• Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely manner.


• Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed.


• Assisting with any customer return inquiries at the door with great hospitality and professionalism.


• Monitor the outdoor environment including music levels, ensuring they reflect the Aimé Leon Dore brand experience while remaining compliant with local council requirements and considerate of the surrounding community.  

Community

• Build relationships with members, F&F/VIP and guests and communicate any red flags and positive feedback to management to assess.


• Being able to gauge potential VIP / F&F guest’s entry.


• Assist VIP clientele with white-glove services such as personal shopping, gift wrapping, or delivery coordination.


• Manage the wait list during any activations / brand partnership events, continuing to build on community and taking care of VIP / F&F attendees. 

Physical Requirements: 

• Must be able to seize, grasp, turn and hold objects with hands.


• Must be able to work on your feet for at least 8 hours.


• Must be comfortable working at the storefront entrance in varying weather conditions throughout the year.


• Must be able to work all operational hours.


• Fast paced movements are required to go from one part of the space to others.


• Must be able to move, pull, carry, or lift at least 18kg when required.


• Occasionally kneel, bend, crouch as required.