Concierge Security Officer

Job Role: Concierge
Security Officer

Working
Hours: 4 on 4 off shift
pattern, nights (19:00-7:00) – Average 42 hours
per week

Pay: £14.80
per hour

Location: The Elephant, Elephant & Castle, London

Overview

Join the team protecting one of
London's newest and most exciting destinations.

Anchor Group Services is recruiting
Concierge Security Officers for The Elephant, a landmark mixed-use development
at the heart of Elephant & Castle. Bringing together retail, residential
and public spaces, The Elephant is set to become a vibrant destination where
residents, visitors, retailers and communities come together.

This is a unique opportunity to join a
flagship London mobilisation from day one, helping to establish standards,
culture and service excellence across a brand-new development. As a Concierge
Security Officer, you will play a key role in creating a safe, secure and
welcoming environment within the residential buildings, delivering exceptional
customer service to residents, visitors, contractors and guests while
maintaining the highest standards of security and professionalism.

If you're professional, proactive and
take pride in delivering outstanding service, we'd love to hear from you.

About the Role

As a Concierge Security Officer, you
will play a key role in creating a safe, secure and welcoming environment
within The Elephant's residential buildings. Combining front-of-house customer
service with professional security duties, you will manage access control,
monitor CCTV systems, support residents and visitors, and respond to incidents
and enquiries when required.

You will be a visible ambassador for
both Anchor Group Services and The Elephant, delivering a professional,
approachable and high-quality service at all times.

Duties Include:

• Provide a professional front-of-house presence,
  welcoming residents, visitors, contractors and guests whilst delivering
  exceptional customer service.
  
• Manage access control systems, visitor management
  processes and building security, ensuring only authorised personnel gain entry.
  
• Monitor CCTV and alarm systems, responding to
  incidents, emergencies and welfare concerns in a timely and professional
  manner.
  
• Conduct regular patrols of residential buildings
  and communal areas, reporting defects, hazards and maintenance concerns as
  required.
  
• Manage deliveries, parcel handling and contractor
  access, ensuring site procedures and permit-to-work requirements are followed.
  
• Maintain accurate records, investigate incidents
  and prepare detailed reports where necessary.
  
• Support emergency evacuations, business continuity
  procedures and the overall safety and security of the development.
  
• Work collaboratively with the site teams while
  acting as a professional ambassador for the client and Anchor Group Services.
  

Requirements

• Essential: Valid
  frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
  
• Desirable: CCTV
  Licence and/or previous CCTV/control room experience.
  
• Desirable: Previous
  concierge, front-of-house, or residential experience.
  
• Desirable: Experience within residential or mixed-use developments.
  
• Full 5-year checkable employment history.
  
• Previous security experience within retail,
  corporate, residential or public-facing environments.
  
• Excellent communication skills, both written and
  verbal.
  
• Customer service experience and confidence
  handling conflict professionally.
  
• Ability to remain calm and professional under
  pressure.
  
• Strong observational and problem-solving skills.
  
• Flexible approach to shift work including weekends
  and bank holidays.
  
• Professional
  appearance and high personal standards.
  

Benefits

• Access to a range of nationally recognised courses
  via the Anchor Academy.
  
• Access to SIA and First Aid training at discounted
  rates, with financial support available.
  
• Auto Enrolment Pension (if earnings reach the
  minimum requirement for auto-enrolment).
  
• Stream – access to pay as you earn it.
  
• Cycle to Work Scheme Available.
  
• Full uniform provided.
  
• Free Employee Assistance Programme 24/7 including
  access to counselling.
  
• Hospital Saturday Fund.
  
• Reward and Recognition Awards.
  
• Opportunity to join a flagship London mobilisation
  project from day one.
  

What’s Next?

If you are passionate about customer service,
security and making a positive difference every day, APPLY NOW and a
member of our Recruitment Team will be in touch.

Other companies may call this role: Concierge
Security Officer, Residential Security Officer, Front of House Security
Officer, Residential Concierge, Night Concierge, Luxury Residential Security
Officer, Security Concierge, Lobby Security Officer.