Conduct Analyst

Job Advertisement: Conduct Analyst

Are you passionate about ensuring compliance and enhancing consumer protection in the insurance industry? Do you thrive in a dynamic environment where your analytical skills can make a real impact? If so, our client is seeking a dedicated Conduct Analyst to join their team.

About the Role:

As a Conduct Analyst, you will play a pivotal role in executing the annual Conduct Plan, ensuring adherence to the Financial Conduct Authority (FCA) requirements and Lloyd's of London Oversight Principles. You'll work closely with various business stakeholders, providing essential support and guidance on a range of conduct and consumer duty issues.

Key Responsibilities:

• Conduct Risk Management: Assist the Conduct & Complaints Manager in the daily execution of the annual Conduct Plan, focusing on proactive risk management.

• Consumer Duty & Compliance: Offer practical advice on consumer duty and regulatory compliance, ensuring the organisation meets all necessary standards.

• Complaints Handling: Support the management of complaints, ensuring that processes are efficient and customer-focused.

• Training & Education: Help embed conduct-related ownership throughout the business by providing ongoing training and educational support.

• Conduct Framework Development: Assist in revising and updating the organisation's Conduct Framework, ensuring that policies and processes remain relevant and effective.

• Fair Value Assessments: Conduct fair value assessments to ensure that products and services meet the needs of consumers.

• Horizon Scanning: Stay ahead of industry trends and regulatory changes to provide insights that support proactive compliance strategies.

• Data Management: Manage and analyse data related to conduct risk, consumer outcomes, and complaints to drive informed decision-making.

• Stakeholder Engagement: Collaborate with various stakeholders to promote a culture of conduct ownership and awareness.

• Policy Development: Contribute to the development and refinement of policies and procedures, ensuring they reflect best practises and regulatory requirements.

What We're Looking For:

To succeed in this role, you should have:

• A strong understanding of conduct risk, consumer duty, and regulatory compliance within the insurance sector.
• Excellent analytical skills with a keen attention to detail.
• Experience in complaints handling and a customer-centric approach.
• Strong communication and interpersonal skills to engage effectively with stakeholders at all levels.
• A proactive mindset, ready to adapt to a fast-paced and changing environment.
• A commitment to ongoing professional development and learning.

Why Join Us?

Our client offers a vibrant and inclusive workplace where your contributions are valued. You will have the opportunity to develop your skills, work on exciting projects, and make a meaningful difference in the industry.