Salary: Competitive plus comprehensive benefits package
Grade: 2A
Contract Type: Permanent
Location: London
Closing Date: Monday 24th August 2026
As a Configuration Specialist, you will join us on our journey and undertake a high-impact role responsible for ensuring the accuracy, quality, and compliance of the Post Office's Configuration Management Database (CMDB), Application Portfolio, and Service Portfolio. You will play a key role in maintaining trusted configuration data that supports effective service delivery, operational stability, and informed decision-making across Technology Services.
You will be working collaboratively with technical teams, CI Owners, Service Owners, and the CMDB Administrator, coordinating configuration management activities, driving adherence to standards, and embedding best practices across the organisation.
This role offers you a unique opportunity to make a tangible impact on service quality and operational excellence, helping to strengthen the foundations of our technology services while contributing to continuous improvement and business success.
How our people behave is as important to Post Office as what is delivered. The Configuration Specialist will role model the Post Office behaviours and demonstrate a Postmaster first mindset.
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
Click here for a detailed overview of our benefits
To be successful in this role, you will have strong experience in Configuration Management and CMDB administration, with the ability to maintain high-quality configuration data, support operational excellence, and drive continual service improvement.
As a Configuration Specialist, you will have experience managing Configuration Items (CIs), CI relationships, and CMDB processes, ensuring data accuracy, compliance, and alignment with ITIL best practices. In addition to this, the ideal candidate will:
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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