Connectivity Client Service Analyst (1pm-9pm shift)

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits: ( Note that this role comes with a shift allowance of £3500 per annum)

Salary range £24000-£26000 per annum with bonus
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
Comprehensive health and life insurance and well-being benefits
Pension
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

The impact you will have in this role :

Being a member of the Client Connectivity team the Connectivity Client Service Analyst works with DTCC clients in providing an integrated, fast, secure, and cost-effective set of transfer options that are available to all lines of business when there is a need to transfer data to or receive data from external customers and vendors. You will partner with lines of the business to select transfer methods tailored to meet their business requirements and securely exchange data, following corporate and industry standards. You will execute routine and complex transactions with minimal supervision referring the most complex and risk related transactions to management.

Your Primary Responsibilities :

Provide professional phone support for clients for DTCC within the Connectivity, Activation and Product Support (CAPS) are.
Resolve customer problems with little or no supervision
Work closely with both business contacts and clients to successfully setup critical file transmissions in an accurate manner
Required to work in a number of different environments including Linux/Unix and IBM Mainframe, utilizing various managed file transfer middleware infrastructure systems
Demonstrate excellent organizational and workload management skills and must excel in a fast-paced, multi-tasking environment

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

Bachelor's degree preferred or equivalent experience

Talents Needed For Success:

Minimum of 2 years of related experience
Strong written and verbal communication skills
Good time management and organizational skills
Independently support and manage clients
Basic knowledge of the following protocols: SSH, SSL, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) would be advantageous

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.