Consumer Affairs Executive

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at www.experianplc.com

At Experian, our mission is to empower consumers and businesses to make informed financial decisions. The Consumer Affairs Executive plays a crucial role in this mission by leading our public education outreach.

Why this role is important to us

This role is important in promoting and protecting Experian's reputation, guiding the public and stakeholders, and being an ambassador for our brand and purpose.

We’re looking for someone with a passion for financial inclusion and education. We’re on a mission to improve knowledge on credit scores, ID fraud, applying for credit and staying in control of your money.

This is a hybrid role based in our London or Nottingham office reporting into our Senior Consumer Affairs Manager. Your role will involve some travel to different locations around the UK, including occasional overnight stays.

Work that matters - What you'll be doing

• Public Engagement: Deliver training sessions to the general public, external groups, clients and debt advice organisations. As well as supporting consumer PR campaigns and events
• Media Representation: Act as a spokesperson for Experian in multiple media formats, including print, broadcast, and podcasts.
• Partner Support: Engage with industry, government, consumer groups, and debt advice sector, identifying new opportunities for Experian to deliver financial education.
• Team Collaboration: Foster media relationships and support the team to build relationships with internal and external partners.

What you'll need to bring to the role & Experian

• Ability to present information clearly at all levels, both internally and externally.
• Proficiency in using PowerPoint and delivering engaging presentations.
• Ability to work with autonomy.
• Maintain networks and relationships.
• Produce work to high standards with excellent attention to detail

More about you

• Interest in Finance: A passion for financial literacy and wellbeing, public relations, and the media.
• Knowledge of Experian: Familiarity with Experian's products and services, especially credit bureau data.
• Financial Advocacy: A commitment to educating the public about finance and credit reporting to support financial inclusion and health.
• Industry Contacts: Good connections within the financial services industry, including consumer advocacy groups and the debt advice sector

Benefits package includes:

• Hybrid and flexible working
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional

Internal grade F/EB10

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here