Consumer Service Advisor

We utilise our Preferred Agency Supplier Partners as and when we require additional support

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected.

We're always looking to connect with talented individuals who can help shape the future of our business.

Closing date: Friday 14th November
Interview process: Two Stage Interview Process
Working pattern: Hybrid which includes Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are open to providing flexibility where needed.

We’re committed to supporting diversity and enabling everyone to perform their best.

If you require any reasonable adjustments to the recruitment process, just let us know how we can support you.

The Recipe (About the Role)

As 'the voice of the Consumer', your role will involve daily contacts with Consumers ensuring that their enquiries are handled with professionalism and promptness. We'll count on you to embody our Weetabix values and safeguard our brand reputation, nurturing Consumer loyalty along the way. Additionally, you'll provide valuable insights, advice, and relevant reports to our Internal stakeholders. You will also be responsible for managing the accurate and timely administration of our Marketing spend database, raising PO’s and preparing samples for Marketing events.

• Plan and prioritise to meet KPIs.
• Handle consumer enquiries swiftly and professionally.
• Make independent and calibrated decisions on consumer reimbursements
• Maintain an accurate, GDPR-compliant Emplifi database
• Engage stakeholders for critical analysis and required actions
• Update allergen/product master lists and keep the corporate website current
• Generate weekly, monthly, and ad hoc business reports
• Assist CPM reduction initiatives
• Advise on business projects from a consumer perspective
• Assist in departmental project delivery (ICP/NPD)
• Provide data to aid the Senior Technical Manager's customer administration
• Maintain internal and external audit trails and results
• Monitor social media engagements, ensuring timely and accurate responses, including managing negative trends
• Maintain Marketing spend data base
• Raise PO’s for the consumer and wider marketing dept
• Organise and prepare product samples for marketing events

The Ingredients (What we need from you)

Key Know How

• Passionate about putting consumers first – you are their advocate
• Communicate in a friendly, effective, and professional manner, both in writing and verbally
• Proactively seek quick solutions for our consumers’ needs
• Confident in making daily decisions that guides effective resolutions, including suitable reimbursements
• Skilled in Microsoft Office applications like Excel, PowerPoint, Word, and Outlook, and adaptable to new software
• Meticulous attention to detail with strong organisational and planning abilities for both familiar and new tasks
• Aware of the roles and responsibilities of others while you carry out your own work
• Capable of interpreting data and expressing insights clearly
• Eager to pursue continuous improvement in all areas

Desirable Skills

• Consumer database knowledge
• Tests the norm for continuous improvement
• Comfortable with providing data to all levels of the business

Your Bowl of Perks (Benefits)

Competitive Salary & Annual Flexible benefits

We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.

• Annual bonus 5%
• Double-matched pension scheme (up to 12% from us)
• 25 days annual leave increasing with service
• Annual Salary review
• Healthcare plan
• Discounted Weetabix products

To support our employees, we also offer:

• Continued investment in your personal development
• We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days additional annual leave
• Access to 24/7 counselling service (via Grocery Aid partnership)
• The freedom of Flexible Work Opportunities
• Enhanced Maternity / Paternity / Adoption Leave
• Additional Time Off for Fertility Treatment and Neonatal Care
• Working Parents Support Group
• Fully stocked kitchens filled with our delicious products for you to enjoy

To learn more about life at Weetabix, visit our careers page https://weetabixfoodcompany.co.uk/careers/

Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges.

Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.

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