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Contact Agent Role - Redhill

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Job Description - Contact Agent Role - Redhill

Customer Service Agent- Redhill- £24,500

Yolk Recruitment are seeking passionate Customer Service Agents, your mission will be simple: deliver brilliant customer service every single day. We are working exclusively with a company in financial services in Redhill.

You'll be at the heart of our customer interactions-offering guidance, resolving issues, and providing a positive experience at every touch point. You'll be working within a supportive contact centre of around 20 team members, where collaboration is key. You will receive of in-depth training to set you up for success.

What you'll be doing:

  • You'll help customers understand their finance agreements over telephone, email and via other platforms
  • You will be working resolving queries quickly and confidently
  • If you directly cant support with someone you will liase internally to ensure customers satisfaction.

What experience will you need:

  • Ideally, experience in customer service ideally speaking to customers on the telephone.
  • Strong listening and communication skills
  • The ability to stay calm and solve problems efficiently
  • Good organisational and time management skills
  • A team-first attitude and a willingness to learn
  • Bonus: Knowledge of the motor finance industry

What You'll Get in Return

  • Salary of £24,500
  • Mon-Friday working hours.
  • 26 days holidays plus bank holidays
  • A permanent, full-time role on site (with options for hybrid in the future)
  • Private medical cover
  • High street discounts
  • Ongoing career development and growth opportunities for team leadership and management
  • Its an easily accessible location, with train/bus links and free parking.
Original job Contact Agent Role - Redhill posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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