Contact Agent Role - Redhill

Customer Service Agent- Redhill- £24,500

Yolk Recruitment are seeking passionate Customer Service Agents, your mission will be simple: deliver brilliant customer service every single day. We are working exclusively with a company in financial services in Redhill.

You'll be at the heart of our customer interactions-offering guidance, resolving issues, and providing a positive experience at every touch point. You'll be working within a supportive contact centre of around 20 team members, where collaboration is key. You will receive of in-depth training to set you up for success.

What you'll be doing:

• You'll help customers understand their finance agreements over telephone, email and via other platforms
• You will be working resolving queries quickly and confidently
• If you directly cant support with someone you will liase internally to ensure customers satisfaction.

What experience will you need:

• Ideally, experience in customer service ideally speaking to customers on the telephone.
• Strong listening and communication skills
• The ability to stay calm and solve problems efficiently
• Good organisational and time management skills
• A team-first attitude and a willingness to learn
• Bonus: Knowledge of the motor finance industry

What You'll Get in Return

• Salary of £24,500
• Mon-Friday working hours.
• 26 days holidays plus bank holidays
• A permanent, full-time role on site (with options for hybrid in the future)
• Private medical cover
• High street discounts
• Ongoing career development and growth opportunities for team leadership and management
• Its an easily accessible location, with train/bus links and free parking.