Contact Centre Advisor

Contact Centre Advisor

Location: Hybrid Working – 60–80% at their Bournemouth Hub with flexibility to work from home

Salary: £26,227.50 per annum

If you’re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then their Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it’s about helping people, problem solving, supporting communities, and being part of a team that cares.

They have the following opportunities available;

Permanent, Full Time (37.5 hours per week) Permanent, Part Time (17.5 hours per week) Fixed Term Contract (Maternity Cover) until December 2026, Full Time (37.5 hours per week) Why you’ll love working with us

A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At the organisation, you’ll join a team where people build long, fulfilling careers. It’s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life’s ups and downs.

Their Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures.

What you’ll be doing:

You’ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You’ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living.

Their hybrid approach means you’ll enjoy the best of both worlds - connection and collaboration at their Bournemouth Hub, and flexibility to work from home once you’re confident in the role and meeting your goals.

Are you:

Able to deliver an excellent customer service experience Thrive under pressure and enjoy helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems ...then they’d love to hear from you! If you have worked in a contact centre before that is just a bonus!

Working hours:

Shift pattern covering:

Monday–Friday, 8am–8pm Saturday, 9am–1pm

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please click apply.