Contact Centre Advisor

About the Role

Financial Services Industry - Hybrid Working Model.

Tallgrass Recruitment are seeking a talented and motivated Customer Service Represenative to join our highly skilled team. You will play a crucial role in helping customers secure their financial needs by providing information on unsecured loan products, guiding them through the application process, and ensuring a best-in-class experience. This is a unique opportunity to join an industry-leading financial brokerage.

Responsibilities

* Contact a portfolio of qualified leads generated through our online unsecured loan platform.

* Assess customer applications and provide high-quality, tailored recommendations in line with compliance procedures.

* Offer informed advice on unsecured loan options using our innovative in-house software.

* Stay updated with industry regulations and lender criteria to ensure accurate guidance.

* Maintain strong relationships with customers to understand their financial needs and provide tailored loan solutions.

* Meet or exceed sales targets and KPIs while maintaining excellent customer satisfaction.

* Work closely with our team of advisors to support customer applications.

* Contribute to enhancing customer experience by suggesting and implementing new ideas and processes.

Requirements

* Previous experience in sales, preferably in the financial services industry. Experience in selling unsecured loans is advantageous but not mandatory.

* Driven by targets and dedicated to achieving positive customer outcomes.

* Committed to providing exceptional customer experiences, fostering long-term loyalty.

* Ability to manage multiple customers efficiently in a fast-paced environment.

* Excellent communication and interpersonal skills, with the ability to build rapport with customers.

* Detail-oriented with strong analytical and problem-solving abilities.

* Willingness to work shifts to meet evolving customer needs.

+ Benefits - To find out more about the role & benefits.

Job Types: Full-time, Permanent

Pay: £24,000.00 - £26,000 per year