Contact Centre Agent

CMS Recruitment Limited are currently recruiting contact centre agents for our well established client based in North Shields (Tyne & Wear).

Hours of work will be between Monday - Sunday 0800am - 1800pm

You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.

Responsibilities:

• Providing professional and efficient customer sales and service in all duties.
• Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements.
• First contact resolution of customers and clients queries, requests, orders and complaints.
• Proactively contact existing and potential customers with the aim of up-selling products.
• Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

Experience:

• Previous contact centre experience is ideal
• Good proficiency and navigation skills around a pc, excellent keyboard skills
• Good telephone manner with a clear speaking voice
• Good communication skills and the ability to build rapport with the customer
• Ability to work well in a team
• Flexible to work at all times in the contact centre, including evenings and weekends.

To apply please send across an up to date CV!