Contact Centre Agent

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Key Responsibilities:

• Handle inbound and outbound calls and emails with Italian-speaking customers.
• Make bad debt collection calls in a professional and empathetic manner.
• Conduct verification calls to both UK and Italian customers.
• Perform associated administrative tasks, including updating customer records and databases.
• Ensure accurate and timely data entry into internal systems.
• Liaise with the Italian office to coordinate customer service and collection activities.
• Carry out tasks as directed.
• Maintain compliance with GDPR and internal policies.
• Meet performance targets related to call quality, resolution time, and customer satisfaction.

Requirements:

Essential:

• Proficient in Italian and English (spoken and written).

• Previous experience in a contact centre or customer service role.
• Strong communication and interpersonal skills.
• Ability to handle sensitive conversations with professionalism.
• Good organizational and administrative skills.
• IT literate (CRM systems, Microsoft Office).

Desirable:

• Experience in debt collection or financial services.
• Familiarity with UK and Italian business practices.
• Knowledge of GDPR and data protection regulations.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.