Contact Centre Agent - Complaints

Start Date: Monday 14th July 2025
Salary: £24,570 per year + Performance Bonus
Option to flex up to 40 hours/week after training - earn up to £26,268!
Location: Office-based for 12 weeks, then hybrid (3 days office, 2 days from home)
Hours: 37.5 hours/week, Monday to Friday, between 8am - 6pm

Are you a natural problem-solver who thrives on turning challenges into positive outcomes? Do you enjoy speaking with customers and making a real impact? If so, we'd love to welcome you to our friendly and supportive team at Huntswood!

• Speak with customers about their complaints, listen with empathy, and guide them toward a fair resolution.
• Investigate issues thoroughly, take responsibility, and follow through to ensure every customer feels heard and valued.
• Work closely with internal teams and keep customers updated every step of the way.
• Learn from every case and help us improve how we do things.

• Experience in a complaints or customer service role (contact centre experience is a big plus!)
• Confident communicator with great listening and negotiation skills
• Resilient, positive, and solution-focused
• Comfortable using CRM systems and working in a fast-paced environment

• Comprehensive training with expert support from day one
• Hybrid working after training - enjoy the best of both worlds!
• Performance bonuses and loyalty rewards (earn up to £1,400/year!)
• Health Cash Plan - claim back everyday healthcare costs
• Life Assurance - peace of mind for you and your loved ones
• Exclusive discounts from top brands like Apple, M&S, Expedia & more
• Free fruit, tea, coffee & hot chocolate in the office
• Discounted city centre parking
• Refer a friend scheme - earn £1,000 per referral!
• Wellbeing support and access to our online wellness hub
• Career development through mentorship and internal opportunities

We're not just another contact centre. As part of the ResultsCX family, we're a trusted partner to some of the UK's biggest names in finance, energy, and utilities. Whether you're here for a contract or a long-term career, we invest in your growth and success.

Ready to take the next step in your customer service career?
Apply now and be part of a team that values your voice, supports your journey, and celebrates your success.