Contact Centre Customer Service Representative

Contact Centre Customer Service Representative
Insurance: Pensions & Life
Location: Office-Based in Norwich
Full Time (40hr), Permanent
Salary: £25,400 + Benefits

Are you ready to dive into the world of life and pension policies and deliver top-notch service that puts customers first? We're looking for energetic and empathetic individuals to join our client's Norwich contact centre team. In this role, you'll handle a mix of inbound and outbound calls, emails, and written requests, aiming to resolve matters first time and in the right way.

Your Responsibilities

• Respond to customer enquiries related to life and pension policies via phone, email, and written correspondence, always striving for first-contact resolution.
• ????Take ownership of each interaction, ensuring every customer feels listened to and supported.
• Maintain accurate records and documentation while providing clear information and advice.
• ???????Collaborate with your team to continuously improve service standards and meet performance goals.

What are we looking for?

• Calm, customer-focused attitude - even when it gets busy
• Attention to detail and commitment to getting things right first time
• Comfortable with computers and keen to learn new systems and processes
• Team player who welcomes feedback and strives for continuous improvement
• Desirable: Previous experience in the life and pensions sector is a plus, especially if you've confidently discussed these policies with customers. Ownership and empathy are important, making sure every customer feels heard.

Why Join Us?

• Competitive salary with full-time, permanent stability
• Comprehensive benefits package including Private Medical Insurance, Critical Life Insurance and More
• Friendly, supportive team culture with opportunities to grow and develop your skills

???????Ready to make a positive impact in the insurance sector? Apply now to become a valued member of our clients Norwich Contact Centre.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.