Contact Centre Deputy Team Leader

Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business and provide leadership within a contact centre function?

We're working with one of the UK's largest and foremost law firms to help them recruit a Deputy Team Leader for the Client Experience contact centre in Sheffield. This is a key role leading a team providing a centralised client and matter onboarding service to fee earners who are engaging clients with the firm.

Permanent full-time role with 2 days per week in the office (Monday and Tuesday), salary £29,000 plus excellent benefits including pension scheme, health insurance, critical illness cover, childcare vouchers, and discounted gym membership. You would be joining one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

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The Role
As an experienced customer service professional with leadership experience you would oversee and manage a team responsible for opening matters and conducting due diligence checks. The role involves providing guidance, support, and supervision to ensure compliance with legal and regulatory requirements while fostering a collaborative and excellent work culture. Core tasks will include…
- Leading a team of Advisors performance through regular, effective reviews, addressing performance issues
- Conduct development reviews and recommend training and development plans
- Deliver all departmental KPIs, achieving set targets and objectives
- Act as a role model to others whilst striving to achieve high standards of performance and customer service.

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The Candidate
The Contact Centre Deputy Team Leader opportunity will suit a confident and resourceful individual with experience supervising customer service staff in previous roles, ideally within the legal or professional services sectors however this is not essential. Skills will include…
- Ability to plan own and others' workloads and resource plan
- Excellent communication skills, both written and verbal, comfortable liaising with stakeholders across the business
- Calm and assured under pressure, dealing with issues as they arise in a calm and professional manner
- Continuously looking for ways to improve support provided by team, driving a high-performance culture

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The Package
Salary £29,000. You'll also get the following benefits with the role:
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you're fully supported to work the way that best suits you
- Westfield health membership, offering discounted leisure and travel and refunds on medical services

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Interested? If you think you're right for this Contact Centre Deputy Team Leader role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.