Contact Centre Manager 6 month FTC

Company : Confidential

Job Type : Full Time

Slough, Berkshire

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Contact Centre Manager 6 month FTC

Are you a dynamic leader with a passion for delivering exceptional customer experiences? We’re looking for a Contact Centre Manager to join our growing team in Slough, where you’ll play a pivotal role in shaping the future of our customer service operations.

** This is 4 days per week in the office in Slough, UK and you must be a UK resident with visa now **

As Contact Centre Manager, you’ll oversee the day-to-day operations of our busy contact centre, ensuring high performance, customer satisfaction, and team engagement. You’ll lead a team of leaders who lead dedicated advisors, drive continuous improvement, and implement strategies to enhance service delivery.

Key Responsibilities:

Lead, coach, and develop a team of contact centre agents to meet performance targets.
Monitor KPIs and service levels, ensuring a consistent and high-quality customer experience.
Manage resource planning, scheduling, and workflow optimisation.
Handle escalated customer issues with professionalism and efficiency.
Collaborate with other departments to align customer service with business goals.
Drive innovation and process improvements across the contact centre.

What We’re Looking For:

Proven experience in a contact centre leadership role.
Strong people management and coaching skills.
Excellent communication and problem-solving abilities.
Data-driven mindset with experience using contact centre metrics and tools.
Ability to thrive in a fast-paced, customer-focused environment.

Original job Contact Centre Manager 6 month FTC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Contact Centre Manager Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Contact Centre Manager Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Contact Centre Manager 6 month FTC

Job Description - Contact Centre Manager 6 month FTC

Similar Contact Centre Manager Jobs in the UK

Mobile Apps