Contact Centre Manager 6 month FTC

Company : Confidential

Job Description - Contact Centre Manager 6 month FTC

Are you a dynamic leader with a passion for delivering exceptional customer experiences? We’re looking for a Contact Centre Manager to join our growing team in Slough, where you’ll play a pivotal role in shaping the future of our customer service operations.

** This is 4 days per week in the office in Slough, UK and you must be a UK resident with visa now **

As Contact Centre Manager, you’ll oversee the day-to-day operations of our busy contact centre, ensuring high performance, customer satisfaction, and team engagement. You’ll lead a team of leaders who lead dedicated advisors, drive continuous improvement, and implement strategies to enhance service delivery.

Key Responsibilities:

Lead, coach, and develop a team of contact centre agents to meet performance targets.
Monitor KPIs and service levels, ensuring a consistent and high-quality customer experience.
Manage resource planning, scheduling, and workflow optimisation.
Handle escalated customer issues with professionalism and efficiency.
Collaborate with other departments to align customer service with business goals.
Drive innovation and process improvements across the contact centre.

What We’re Looking For:

Proven experience in a contact centre leadership role.
Strong people management and coaching skills.
Excellent communication and problem-solving abilities.
Data-driven mindset with experience using contact centre metrics and tools.
Ability to thrive in a fast-paced, customer-focused environment.

Original job Contact Centre Manager 6 month FTC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Contact Centre Manager 6 month FTC

Job Description - Contact Centre Manager 6 month FTC

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