Contact Centre Reporting Analyst

Role: Contact Centre Reporting Analyst
Salary: £29,520 - £37,763 DOE
Location: Chandlers Ford / Hybrid

Could you turn complex data into meaningful business insight that drives better decisions?

Do you enjoy uncovering trend, challenging assumptions and helping stakeholders understand the story behind the data?

We’re looking for a Contact Centre Reporting Analyst to join our team in Chandlers Ford and help transform data into meaningful business insight. Working closely with stakeholders across the business, you’ll play a key role in understanding performance, identifying trends and providing the information needed to support better decision making.

The Role

As a Contact Centre Reporting Analyst, you’ll be responsible for gathering, analysing and interpreting data from across the business, using tools such as SQL, power BI and Excel. You’ll create reports and dashboards that provide valuable insight into operational performance.

This role is much more than producing reports. You’ll be responsible for gathering, validating and interpreting data from across the business, ensuring stakeholders have access to accurate and meaningful information. By asking questions, investigating anomalies and exploring what’s driving performance, you’ll help transform complex datasets into clear stories and actionable insights that support the business.

What We’re Looking For

We’re looking for someone with a genuine passion for data and a naturally analytical and inquisitive mindset. You’ll already be working in a Reporting Analyst, Report Writer, Data Analyst or similar role and have strong SQL skills, along with experience using Power BI or Excel.

You’ll be highly detail oriented, comfortable working with large datasets and confident identifying trends, inconsistencies and opportunities for improvement. You’ll also be a strong communicator who can present findings in a clear and engaging way, helping stakeholders understand not just what the data shows, but what it means!

Most importantly, you’ll enjoy using data to solve problems!

The Important Things! (FYI Benefits available from your first day!) 

• Bonus Scheme – made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.     

• Skills Development – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.     

• Giveaways! – we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!     

• Time off – we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.      

• Wellbeing App – your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. 

• Health care scheme – we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations.  This can also be enhanced to cover your partner and children.  

• Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.     

• Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.     

• Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.      

• Death in service – we pay twice your annual salary to your designated next of kin, so they don’t have to worry about costs at such a distressing time.  

• Pension – Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.    

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.