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Contact Centre Support Worker

Job Description - Contact Centre Support Worker




3-month contract position with a local authority


Summary




  • This is a 3-month contract position with a local authority, focused on supporting the day-to-day operations of Children’s Contact Centres. The role is crucial in ensuring a safe, secure, and welcoming environment for children, families, and visitors. It contributes to the effective delivery of contact services while upholding high standards of safety, confidentiality, and professional practice.



Responsibilities





  • Support the daily operation of Children’s Contact Centres to ensure a safe and welcoming environment.

  • Assist in the coordination of contact sessions and centre activities.

  • Ensure facilities are prepared and maintained to support service delivery.

  • Carry out basic site maintenance and health & safety checks.

  • Report faults, risks, or maintenance issues promptly.

  • Ensure compliance with health and safety procedures at all times.


Requirements:



Essential Experience Required





  • Experience working with children, families, or within a social care setting (desirable).

  • Experience in an administrative or support role.

  • Experience working in a team and collaborating with external partners.




Essential Qualifications Required





  • Good standard of education, including English and Maths (or equivalent).

  • Relevant training or qualifications in childcare, social care, or safeguarding (desirable).




Additional Information





  • Working hours: 18 hours per week.

  • Location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS, United Kingdom.

  • Hours: 2:00 - 6:00 on Fridays and 9:00 - 5:00 on Saturdays and Sundays. This schedule is non-negotiable.

  • The successful candidate will primarily be based at Royston Children's Contact Centre, not at the Civic Centre.

  • DBS required.

  • We operate on a bi-weekly schedule.




The role closes on 10th June 2026, apply ASAP.












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