Contact Centre Team Leader

Contact Centre Team Leader

£28,000 + OTE £35,000

A leading tech company is looking to recruit an engaging, enthusiastic, and customer-focused Contact Centre Team Leader to join their operation in Newcastle.

We are looking for someone that can drive performance in a fast-paced environment and is passionate about people development, process improvement and customer experience.

In addition to a basic salary of £28,000, you will benefit from OTE of £35,000, 25 days annual leave plus bank holidays, pension, company events and lots more.

Great working hours Monday to Friday 9am to 5pm!

Responsibilities:

• Leading a team to ensure they deliver world class customer experience in a ‘sales through service’ environment.
• Be responsible for all of your team’s customer interactions and performance.
• Working with senior leaders to deliver operational improvements
• Working closely with your team to ensure they meet all their targets and SLA’s.
• Daily management of your team and conducting team meetings
• Developing staff through monthly 121's and ongoing training and coaching
• Adherence to HR guidelines

About you:

• Previous experience in a Team Leader role, ideally within a sales-based environment
• Experience in managing change in a fast-paced and agile environment
• Passionate about people development and customer experience
• Excellent analytical, decision-making, and problem-solving skills
• Self-motivated, ambitious and determined
• Ability to manage and drive performance
• Excellent communication skills at all levels
• Good competence level in Microsoft Packages

If you’re interested in this role, click ‘Apply Now’ and a member of our team will be in touch.