Contact Officer – 3 Month Contract

Summary

Responsibilities

• Deliver information, advice, and guidance to families and professionals via phone and email.
  


• Oversee and coordinate multiple referrals into the service.
  


• Direct families to suitable support services and partner agencies.
  


• Collaborate with Early Help teams and external organizations to achieve positive outcomes.
  


• Recognize concerns, risks, and safeguarding issues, escalating them as needed.
  


• Maintain precise records using case management systems.
  


• Communicate effectively with professionals, schools, health services, and partner agencies.
  


• Contribute to a family-centered and strengths-based service.
  


• Uphold excellent customer service standards consistently.
  

• Experience working with children, young people, families, or vulnerable individuals.
  


• Strong understanding of the needs of children, young people, and families.
  


• Excellent communication and interpersonal skills.
  


• Ability to quickly and effectively build rapport.
  


• Experience managing referrals, inquiries, or service requests.
  


• Capability to work under pressure and handle competing priorities.
  


• Proficient IT skills, including Microsoft Office and case management systems.
  


• Ability to identify risk and know when to seek advice or escalate concerns.
  


• Experience collaborating with partner agencies and stakeholders.
  

What's on Offer?

• £18.92 per hour
  


• 3 Month Contract
  


• 30 Hours Per Week (4 Days)
  


• Hybrid Working
  


• Minimum 1 Office Day Per Week
  


• Location: Cardiff
  


• Bi-weekly Pay
  


• Friendly and supportive team environment
  


• Ongoing training and development opportunities
  


• Opportunity to make a genuine difference to children, young people, and families across Cardiff