Contact Service Advisor

Contact Service Advisor
Coleshill | Full-Time | Free Parking
Are you an experienced Customer Service Advisor looking for your next opportunity?
We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well-established business that genuinely invests in its people, offering long-term career prospects, a supportive team environment, and excellent employee benefits.

The Role
As a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include:
Managing inbound customer calls relating to orders, stock availability, deliveries, and account queries
Resolving customer complaints and providing effective solutions
Updating and maintaining customer records using internal CRM systems
Working with Microsoft Excel to manage and update customer information
Delivering a professional and positive customer experience at all times
About You
To be successful in this role, you will have:

Previous customer service experience, ideally within a contact centre, logistics, retail, or office-based environment
Excellent communication and interpersonal skills
Good IT skills, including Microsoft Office and data entry systems
Strong attention to detail and problem-solving abilities
A positive, enthusiastic, and customer-focused approach
A full UK driving licence and access to your own vehicle, as the site is not easily accessible by public transport
 Hours & Pay

Monday to Friday
7.5-hour shifts between 7:00am and 6:00pm
£12.74 per hour, increasing to £12.87 per hour after 12 weeks
 Benefits

30 days annual leave (pro rata)
Free on-site parking
Employee recognition schemes and monthly incentives
Modern office environment with excellent facilities
Regular social events, competitions, and team engagement activities
No working on Christmas Day, Boxing Day, or New Year's Day
 If you're passionate about delivering excellent customer service and are looking for a long-term opportunity with a reputable employer, we'd love to hear from you. Submit your application today or get in touch with Gabriele Strazdauskaite on (phone number removed) or (url removed)
Only candidates based in UK and eligible to work in UK are allowed