Content Designer

We partner with UK public sector clients to build impactful,
user -centred digital services that improve millions of lives.We take as much pride in our people, culture, and work -life
balance as we do in our mission to make public services simpler, faster, and
more accessible.Collaborative, entrepreneurial, and dedicated to
problem -solving, we bring the step -change our customers need to sustain
innovation.

This is a remote, part -time role requiring availability
for 2 days per week.

Key Responsibilities

• Understand
  and benchmark the current content against standards and best practices.
  
• Map
  and document current user journeys, validating them with internal and
  external stakeholders.
  
• Define
  and document the approach to designing, testing, agreeing, and deploying
  revised content, including clear stakeholder roles and responsibilities.
  
• Capture
  stakeholder insights and combine them with user research to establish
  design principles.
  
• Redesign
  content based on best practice, accessibility, and user -centred design
  standards.
  
• Agree
  the revised content with stakeholders and test it with a range of users.
  
• Iterate
  content based on user research findings and other feedback.
  
• Clearly
  articulate user needs and how content standards will be implemented.
  
• Conduct
  detailed playback and seek agreement on new content with stakeholders.
  
• Document
  lessons learned throughout the process.
  
• Develop
  and agree a content strategy and governance process for future changes.
  
• Deliver
  a complete handover to internal teams.
  

Skills and Experience

• Strong
  experience working as a Content Designer in multidisciplinary digital
  teams.
  
• Proven
  ability to create clear, concise, and accessible content that meets GDS
  and GOV.UK standards.
  
• Experience
  with user research and usability testing, using insights to iterate
  content.
  
• Ability
  to collaborate effectively with stakeholders, product teams, and
  developers.
  
• Excellent
  communication skills to explain design decisions and gain buy -in.
  
• Familiarity
  with content management systems and version control tools.
  
• Experience
  working in Agile environments and contributing to sprint activities.
  

We welcome applications from people of all backgrounds and
are proud to be a Disability Confident employer.