Content Development Manager

Content Development Manager (Commissioning and Editorial)

Salary: £32,000 per annum, plus company benefits
Location: 18 Central Avenue, St Andrews Business Park, Norwich NR7 OHR

Contract: Permanent, full time
Shifts: 37.5 hours per week, Mon-Fri 9am-5:30pm with a 1-hour unpaid lunch
Work model: Hybrid; 3 days in office, 2 from home

Williams Lea and TSO seek a Content Development Manager to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. 

TSO provides regulatory and standards publishing and technology solutions for regulators and organisations that set rules and industry adopted standards. Our brand and solutions are recognised by regulators and public sector bodies across the UK and overseas. We are recognised for ground-breaking innovation and our long heritage of service and no fail delivery. Our solutions enable our clients to manage their authoritative information so that it is structured, accurate and up to date and make it easier to use and understand.

Purpose of the Role

The Content Development Manager is responsible for leading content and product development through the lifecycle, from inception to launch and beyond, including: identifying and researching opportunities; commissioning, managing and negotiating with content creators; managing quality assurance; overseeing
production and technology development activities; and managing and continually seeking to improve a product post-launch based on meaningful metrics.

They follow a user-focused, best-practice approach to developing relevant and high-quality content in a variety of media, and delivering it in the most appropriate format (including: print and digital publications, online, apps, and e-learning).

Key Responsibilities

Client

• Develop and maintain collaborative client relationships - including gaining approval for content and product development (at the start of, and during, a project)
• Present new ideas and opportunities to the client
• Attend industry and client events
• Champion the end user, and challenge assumptions
• Create, maintain and deliver against project plans to meet business and client
  demands
• Input into management information, presentations, and reports

Finance

• Create business cases for new projects; provide financial analysis and
  forecasting
• Set and manage project budgets
• Negotiate contracts and fees for authors and content creators; record and
  report payment information

People

• Support the content development team, sharing knowledge across portfolios
  and identifying cross-client solutions and opportunities
• Work with account management to ensure excellent client satisfaction
• Work with the service delivery team to coordinate production activities and
  ensure adherence to project plans
• Work with the project management and technology teams to coordinate
  technology development activities (including UAT)
• Work with the marketing team on market research, user experience testing and
  marketing plans
• Work with the sales team to identify and optimise sales channels for new
  products
• Identify and develop relationships with authors, content creators, SMEs and
  industry bodies.

Operations

• Follow the content development process, completing the required
  documentation and ensuring sound governance of all projects
• Optimise content for output, including following content design and instructional design best practice
• Use effective project management techniques to deliver content and products
  on time, on budget and to the required quality
• Identify and source suitable authors, content contributors and reviewers
• Manage the quality assurance of all content, working with user panels, quality
  assurance reviewers, and key internal and external stakeholders
• Provide constructive feedback to content creators; work collaboratively with
  them to scope, shape and deliver their work
• Quality check work produced for accuracy, style, brand compliance, suitability
  and adherence to scope
• Identify most appropriate content outputs based on user needs and format
  innovations, including managing transition of content to different platforms if
  
• Develop knowledge of relevant industry sectors to better understand user
  needs, and identify new content and product development opportunities
• Monitor performance of new products based on meaningful metrics (financial,
  user-based) and drive continual improvement activities

Person Specification

Key Competencies and Behaviours

• Excellent written and verbal communication, attention to detail, and high
  editorial standards
• Strong commercial focus
• Able to identify and follow through new ideas, absorb feedback constructively
  and get internal and external buy-in
• Self-motivated and able to work with minimum supervision

Personal Attributes

• Good interpersonal skills and team working; ability to build and maintain
  relationships; effective negotiation skills
• Creative, with an appetite for innovation
• Articulate and confident communicator and presenter
• A ‘can-do’ person with a track record of getting things done
• Highly organised and a resourceful planner, able to manage multiple projects
  and competing deadlines

Experience and Qualifications

• Relevant publishing experience, preferably within a similar role and
  environment
• Experience delivering projects to tight timescales
• Experience managing internal and external stakeholders
• Keen understanding of content development, content management, multimedia publishing, eLearning and instructional design, and the opportunities of digital outputs

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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