Content QA Specialist

Job Description:

Content QA Specialist

Location: Bristol, Onsite

Salary: £24,882 per annum

What This Role Is All About

Do you have an eye for detail and a passion for ensuring high-quality content? Are you ready to play a vital role in delivering the best support content for global brands? We are seeking a Content QA Specialist to join our team.

This role is focused on testing and validating various types of content to ensure accuracy, relevancy, and usability. As a Content QA Specialist, you will collaborate closely with internal teams to improve content quality, identify gaps, and process feedback-driven content updates.

You will also help maintain live environments, conduct pre-production testing, and ensure our content meets the needs of users and stakeholders.

Your Key Areas of Focus

• Test and review various types of content for accuracy, spelling, and grammar.

• Validate content to ensure it is valuable, helpful, and relevant to users.

• Perform hygiene testing on live environments to identify and resolve content issues.

• Work with content creators and other teams to ensure content aligns with briefs and standards.

• Provide actionable feedback to content teams based on testing results.

• Collaborate on planning new content, including contributing ideas for scripts and enhancements.

• Identify gaps in content and propose solutions to address them.

• Process agent feedback and product requests to ensure content meets real-world needs.

• Regularly review and update existing content to improve clarity and usability.

• Conduct weekly change testing across pre-production and production environments.

• Collate and distribute release notes for clients, ensuring clear communication of updates.

• Take ownership of assigned QA tasks, ensuring deadlines are met and standards upheld.

• Maintain documentation of testing results and feedback provided to content teams.

• Adhere to established QA processes to maintain consistent quality across all content.

• Stay informed about best practices for content creation and delivery.

• Contribute to a culture of quality and attention to detail within the team.

• Regularly evaluate customer journeys and content to identify opportunities for improvement.

• Respect the value of information by following Likewize's data protection / information security policies and procedures

What We’re Looking For

• Basic understanding of content management workflows or testing environments preferred

• Excellent grasp of spelling, grammar, and language accuracy.

• Strong organisational and time management skills.

• Attention to detail with a commitment to high-quality content standards.

• Proactive and confident, with a strong sense of responsibility for content quality.

• Collaborative mindset, with the ability to communicate effectively across teams.

• Self-motivated, eager to learn, and adaptable in a fast-paced environment.

Get To Know Us

The world runs on connected devices.  At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.

We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.

To learn more about who we are, visit our website at www.likewize.com.

Where We Work

Our Bristol office is located less than two miles from the centre of the city, making it an easy and convenient commute. Parson Street train station is just a 25‑minute walk away, and for those who prefer to drive, there’s a large free on-site car park available.

Once you’re here, you’ll also find plenty of added perks. Our Bristol office benefits from a subsidised on-site gym, open 24/7, with state‑of‑the‑art equipment, fitness classes, and personal training sessions available.

The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and multiple breakout areas. During the summer months, the outdoor terrace offers a great place to relax, enjoy the view, or challenge your colleagues to a game of ping pong.

All of this makes our Bristol office a fun, accessible, and creative place to work.

Ensure Fairness & Embrace Differences

Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.