Contract Assurance Co-ordinator

Location: Dumfries and Galloway Royal Infirmary, Dumfries, DG2 8PS
Salary: Up to £42,000 per annum, dependant on experience plus excellent benefits
Schedule: Full-time, Monday to Friday, 37.5 hours per week

Ready to impact a better future?

As a Contract Assurance Co-ordinator in our UK and Europe Health team, you'll play a vital role in supporting compliance, governance and Health and Safety assurance across a busy healthcare environment. You'll help ensure services are delivered safely, effectively and in line with legal, contractual, client and Serco requirements, creating a positive impact for patients, colleagues and the wider community.

Your work has purpose. By maintaining robust assurance processes, supporting audits and inspections, and helping drive continuous improvement, you'll contribute to safe and reliable healthcare facilities that support essential services every day. This is an opportunity to build trust, support innovation and create impactful solutions that help us impact a better future.

What you’ll do as a Contract Assurance Co-ordinator

• Monitor compliance performance against statutory, contractual and company requirements.


• Maintain accurate records, evidence libraries, registers and certification information.


• Support audits, inspections and assurance reviews, including gathering and validating evidence.


• Coordinate Health and Safety activities, including inspections, reporting and action tracking.


• Prepare compliance and Health and Safety reports, dashboards and governance documentation.


• Support continuous improvement initiatives arising from audits, incidents and assurance reviews.

Does this sound like you?

• Experience working in a compliance, governance, Health and Safety, assurance or regulated operational environment.


• Strong organisational skills with the ability to manage records, action plans and documentation accurately.


• Experience supporting audits, inspections, assurance reviews and corrective action processes.


• Confidence analysing information, producing reports and identifying trends or risks.


• Proficiency in Microsoft Word and Excel, with a methodical approach and strong attention to detail.

What we offer

• 25 days’ holiday plus bank holidays


• Up to 6% contributory pension scheme


• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.


• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.


• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.