Contract Manager

You will be working for a Top 100 global forwarder, with 150 offices in 80 countries, providing access to 5,000 logistics professionals worldwide. We leverage enthusiasm, experience and resources to reduce costs, improve product availability and increase responsiveness throughout our client’s global supply chains.

The site and team are well established and operationally sound. We require someone to develop the customer relationship, who has a proven strength in the operational administration that sits behind a large warehouse operation.

Job Purpose:

Manage staff members to make sure operations align with the vision of the company and our customer SLA. Manage the customer service aspect of the site and step in to resolve issues promptly to prevent/limit service failure. Promote the goals of the organisation daily with each employee, while optimising and improving the bottom line.

Job Duties:

• Manage the day-to-day activities of a single user warehouse site.
• Key contact for the customer, providing timely, accurate feedback and responding efficiently to the customers’ requirements.
• Ensure smooth running of the facility operations including administration, financial management, performance management and Health, Safety & Welfare.
• Provide strong leadership support to the warehouse team and manage staff through performance and training.
• Ensure labour turnover, customer service levels and profitability are measured through continuous improvement culture, the MIQ Way
• Manage and lead Health and Safety, AEO and other compliance
• Maintain effective communications at all levels including senior management to provide a 'window’ into the areas of responsibility/customer

Key Skills:

• Extensive site operational experience in the retail fashion logistics sector, with an administrative bias.
• Team management: Manage the day-to-day warehousing operation to ensure efficient and effective utilisation of an operational team of up to 200 staff.
• Performance and development of staff to align and motivate the team to deliver and exceed customer expectations.
• Client Management and Communication: Ability to develop, manage, and cultivate relationships with the customer to help support planning and execution of strategic goals
• Planning and Problem solving: Demonstrate a strong track record of problem solving and solid analytical skill capability, to look at and find solutions for a variety of operational challenges;

Person Specification:

The ideal candidate will need excellent communication skills, as the role requires extensive customer contact at board level. The role requires an individual who is flexible and able to manage and lead others. The customers operation is driven by the administration processes, and this has been highlighted as a key focus area, so the ability to understand and improve administration processes is vital.

The role is site based and will require flexible working hours to support demanding customer deadlines.

Skills required:

• Excellent communication and team-working skills
• Experienced people manager
• Retail fashion logistics experience
• Commercial awareness and business acumen
• Open book & activity based commercial models
• Customer relationship
• Coaching / Mentoring
• Strong Leadership
• Analytical & problem solving
• Process design & operating procedures
• Persuasiveness
• Resilience when facing setbacks
• Enthusiasm
• Microsoft Office package advanced level
• Health & Safety management.
• Ability to 'think on your feet’ while working under pressure to tight deadlines.
• Full Clean driving license

Competitive benefits!