Contract Manager

Job Role: Contracts Manager

Working Hours: 40 hours per week, Monday
to Friday - flexible to meet the needs of the business

Salary: £32,000-£35,000 per annum + car
allowance/company car

Location: Hybrid/Field-Based - with regular travel to customer sites across
the UK and attendance at meetings at our Chester Head Office.

Reporting to: Operations Director

Overview

An exciting
opportunity has arisen to join Anchor Group Services as a Contracts Manager,
overseeing the delivery of security services across a portfolio of customer
sites.

This is a fantastic opportunity
to join a growing organisation where you will play a key role in ensuring
operational excellence, client satisfaction, compliance, and commercial
performance across a diverse national portfolio.

You will be responsible for
leading Site Managers, Security Supervisors, and frontline security teams,
ensuring all sites consistently deliver against contractual requirements, Key
Performance Indicators (KPIs), and customer expectations. Reporting to the
Operations Director, you will act as the primary operational contact for key
clients, developing strong stakeholder relationships and driving continuous
improvement across the portfolio.

The successful candidate will be
a highly organised operational leader with experience managing multi-site
security contracts and a strong understanding of logistics, warehousing,
distribution, and commercial environments.

A full UK driving licence and
willingness to travel nationally is essential.

Main Responsibilities

• Provide operational leadership
  across a portfolio of customer sites.
  
• Ensure all security services are
  delivered in line with contractual requirements, Service Level Agreements
  (SLAs), and client expectations.
  
• Manage and support Site
  Managers, Security Supervisors and onsite security officers across multiple
  locations.
  
• Conduct regular site
  inspections, audits, and quality assurance visits to ensure compliance and
  service excellence.
  
• Build and maintain strong
  relationships with key client stakeholders, acting as the primary escalation
  point for operational matters.
  
• Lead KPI review meetings and
  provide detailed management information and performance reports.
  
• Ensure full compliance with SIA
  requirements, company policies, assignment instructions, GDPR, and Health &
  Safety legislation.
  
• Investigate incidents, security
  breaches, complaints, and operational challenges, implementing corrective
  actions where required.
  
• Support business continuity
  planning and ensure sites remain resilient to operational disruptions.
  
• Manage labour deployment,
  workforce planning, recruitment requirements, and absence management across the
  portfolio.
  
• Conduct performance reviews,
  welfare meetings, investigations, and disciplinary processes in partnership
  with HR.
  
• Monitor contract performance,
  budgets, and labour costs to ensure efficient and commercially viable service
  delivery.
  
• Identify opportunities for
  continuous improvement, innovation, and added value for clients.
  
• Support contract mobilisation,
  variation requests, and business growth opportunities where required.
  
• Maintain accurate operational records, audit
  trails, risk assessments, and compliance documentation.
  

Requirements

• Proven experience managing large, multi-site security
  contracts.
  
• Experience within logistics, warehousing, distribution, or
  industrial environments is desirable.
  
• Strong leadership skills with the ability to motivate,
  develop, and manage remote teams.
  
• Excellent client relationship management and stakeholder
  engagement experience.
  
• Strong commercial awareness with experience managing staffing
  budgets and contract performance.
  
• Excellent communication, organisational, and problem-solving
  skills.
  
• Experience managing service delivery against KPIs and
  contractual requirements.
  
• Good understanding of SIA regulations, Health & Safety
  legislation, risk management, and security compliance standards.
  
• Experience conducting audits, investigations, and operational
  reviews.
  
• Proficiency in Microsoft 365 applications including Outlook,
  Word, Excel, and PowerPoint.
  
• Experience using workforce management systems such as
  Timegate, Partner System, or similar platforms.
  
• Full UK driving licence and willingness to travel regularly to
  customer sites across the UK.
  
• SIA Frontline Licence desirable but not essential.
  
• Full 5-year checkable employment history.
  
• Right to work in the UK.
  

Benefits

• Company car or car allowance
  
• Laptop and mobile phone
  
• 25 days holiday per annum plus 8 bank holidays
  
• Access to a range of nationally recognised courses via the
  Anchor Academy
  
• Auto Enrolment Pension
  
• Stream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Free Employee Assistance Programme 24/7 including access to
  counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  
• Career development opportunities within a growing national
  business
  

What's Next?

If you're an experienced Security Contract Manager
who enjoys being out in the operation, working with customers and teams and
taking ownership of delivery service, we'd love to hear from you. APPLY
NOW and a member of our Recruitment Team will be in touch.

Other companies may call this role: Security
Contracts Manager, Regional Operations Manager, Account Manager, Security
Operations Manager, Service Delivery Manager, Area Manager, Security Account
Manager, Portfolio Manager, Regional Security Manager, Client Services Manager,
Security Contract Operations Manager, Distribution Security Manager.

Within commuting distance of: Northampton,
Milton Keynes, Rugby, Coventry, Leicester, Birmingham, Tamworth, Daventry,
Peterborough, Derby, Nottingham, Doncaster, Sheffield, Warrington, Manchester,
Stoke-on-Trent and surrounding areas.