Contract Manager - Retrofit or Maintenance Teams

We're a housing association…that's the obvious way to label us and of course you're not wrong. But you might also think of us as a commercially successful business with 29% operating surplus, a portfolio of over 35,000 homes worth c.£4billion, with a real focus on and dedication to providing quality services to the people living in them. If you see us as the latter, read on…
Our Contract Manager is a role with real purpose. With roles within both our Planned Maintenance Team and Retrofit Team, you could play a central part in delivering energy efficiency upgrades,or improving the quality of homes through planned major component replacement programmes (kitchens, bathrooms, windows, roofs) – all while ensuring that our tenants are informed, engaged, and supported every step of the way.
Why This Role Could Be a Great Fit for You:

• Make a difference – Your work will directly contribute to reducing carbon emissions and fuel poverty.
• Own the process – From pre-contract planning to site inspections and reporting, you'll drive retrofit delivery from the ground up.
• Work with people – Build trusted relationships with tenants, contractors, and colleagues to ensure smooth, customer-focused projects.
• Keep learning – Whether you're a qualified Retrofit professional or willing to work toward it, you'll be part of a team that values knowledge-sharing and innovation.
• Shape the future – Bring your technical and contract management skills to a programme that's vital to our long-term sustainability strategy.

What's the role? Responsibilities include, but aren't limited to:

• Leading and managing a high-performing team of Surveyors.
• Conducting property inspections and collecting detailed data to assess planned maintenance or retrofit needs.
• Leading delivery of our whole house modernisation project, carbon reduction / sustainability initiatives, and major component replacements.
• Monitoring contractor performance, managing budgets, and producing reports that keep our retrofit strategy on track.
• Engaging and communicating with tenants to explain upcoming works, manage expectations, and ensure smooth delivery.
• Ensuring compliance with Health & Safety, CDM, and retrofit legislation.
• Working closely with internal teams and external partners to deliver a programme that meets energy efficiency and tenant satisfaction goals.

Our ideal candidate? Your CV and cover letter will highlight:

• A relevant HNC or equivalent qualification, or significant equivalent work experience.
• Significant technical experience in construction or maintenance related contract management.
• Experience managing budgets and completing the associated financial administration.
• You will be an excellent people manager, with a proven ability to lead and motivate your team to achieve challenging targets and objectives, using your excellent communication skills and ability to build strong professional relationships.

Interested? Please send your cv to danny.woodcock@fmcnetwork asap and i will get back to straight away.