Contract Product Manager (ServiceNow)

We are recruiting for a Contract Product Manager with ServiceNow experience. This role will involve some Face to Face time in the clients Leeds office. This role is an immediate start.

Who We Are:

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity. 

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

The Role: 

You’ll work with cross-functional teams to shape and deliver the next phase of a large-scale digital platform. This role focuses on defining customer problems, shaping solutions, and working closely with engineers, architects, and business stakeholders to deliver new end-to-end services.

You’ll collaborate with teams across the organisation including Product, Engineering, Data, Risk, Compliance, Legal and Operations, translating business challenges into clear product requirements that engineering teams can deliver against.

Key Responsibilities: 

• Work with Product Managers to define and refine the product vision, strategy and roadmap
• Manage and prioritise the product backlog to ensure the team focuses on the highest-impact initiatives
• Translate business opportunities into clear customer problem statements and product requirements
• Collaborate with engineers, architects and SMEs to design and deliver solutions
• Facilitate backlog refinement and create well-structured user stories with clear acceptance criteria
• Participate in Agile ceremonies including planning, stand-ups, reviews and retrospectives
• Use data, insights and stakeholder feedback to guide product decisions
• Ensure solutions deliver measurable value and solve real customer problems

Essential Skills:

• Experience of implementing ServiceNow as a product
• Experience using data and insights to inform product decisions
• 4+ years’ experience as a Product Manager
• Experience working in cross-functional product teams with design and engineering
• Comfortable managing technical trade-offs in software products
• Commercially aware and able to prioritise effectively
  
  

Equal Opportunities Statement:

We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.