Contract Support Team Leader

LOCATION: Hounslow

HOURS: 40 per week

SHIFT PATTERN: Monday to Friday

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE 

The successful candidate will play a pivotal role in managing the contract support team on the London Fire Brigade contract. This includes covering staff sickness, conducting WIP reviews with contract support staff, Handling of cost referrals for works exceeding the comprehensive threshold, managing work order billing, raise purchase orders and overseeing all administration tasks. 

The candidate must demonstrate the ability to manage their workload effectively, resolve day-to-day financial and operational challenges, and ensure that quotes are completed within the required Key Performance Indicator (KPI) timeframes. 

Additional responsibilities include preparing and presenting contract data for client meetings, taking minutes during these meetings, and collaborating with In-house teams and External providers. The role requires fostering strong customer relationships, particularly with the London Fire Brigade team, and providing support as directed by the line manager. 

KEY RESPONSIBILITIES  

• Line management of Contract Support staff. 

• Manage Works in Progress (WIP) efficiently and coordinate with the ABM Finance team. 

• Conduct client WIP meetings. 

• Prepare cost referrals for billing and invoicing completed work orders. 

• Issue purchase orders to subcontractors for remedial and reactive work orders, as well as quotations. 

• Assign and coordinate subcontractor attendance, ensuring confirmation of site visits. 

• Compile data and prepare presentation materials for monthly client meetings. 

REQUIRED SKILLS AND EXPERIENCE 

• Leadership skills. 

• Advanced IT skills, including MS Office Suite (Excel, PowerPoint), Experience in CAFM systems. 

• Excellent communication skills, with a client-facing approach.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.