Contract Support/Helpdesk

The Company:

Maintenance division of a group of established M&E companies with a combined turnover of circa £100m, specialising in the design, installation, and maintenance of commercial mechanical and electrical services across the UK.

The Role:

Due to continued growth and recent contract wins, we are looking to recruit two Contract Administrators / Helpdesk Coordinators to support our expanding maintenance division.

This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.

You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.

Key Responsibilities:

* Logging and allocating reactive call-outs

* Updating clients with engineer ETAs

* Managing and updating client portals

* Raising and upgrading quotations

* Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)

* Handling reactive client enquiries

* Reviewing works completed daily and actioning follow-ups

* Logging and tracking related subcontractor quotations

* Monitoring and reviewing all open jobs to ensure timely completion

* Completing job close-down processes

* Raising and processing invoices

* Signing off reactive purchase orders

* Assisting contractor support with PPM paperwork processing

Requirements:

* Previous experience in a helpdesk, contract administration, or facilities / M&E environment

* Strong organisational and multitasking skills

* Excellent communication and client-facing ability

* Proficient with systems and client portals

* Ability to work under pressure and prioritise workloads effectively

Salary & Benefits:

* Salary: £28,000 (depending on experience)

* 27 days holiday plus bank holidays

* Opportunity to join a growing division with strong contract pipeline

* Supportive team environment with scope for progression

Working Hours:

* Monday to Thursday: 08:00 – 17:00

* Friday: 08:00 – 16:00
Only candidates based in UK and eligible to work in UK are allowed