Contracts Account Manager

Company : Confidential

Job Type : Full Time

Derby, Derbyshire

Job Description - Contracts Account Manager

Contracts Account Manager – Soft FM (New & Exciting Role)Salary & Benefits:

£35,000 per annum
Company car allowance
MacBook and iPhone provided
Company pension
Sick pay
Flexitime available
Free on-site parking with charge points
28 days holiday (inclusive of bank holidays)
Career progression opportunities

About the Role: We are recruiting for a Contracts Account Manager to lead the delivery of high-quality soft FM services across multiple client sites. This is a brand-new opportunity to shape the future of our operational success in a dynamic and client-focused environment.
While experience in the cleaning industry is beneficial, it is not essential – we welcome experienced managers from wider service sectors who can bring excellent leadership, people management, and presentation skills.
Key Responsibilities:

Manage the daily operations and performance of multiple client contracts
Lead and support a large field-based workforce across multiple sites
Conduct regular client meetings, site visits and performance reviews
Ensure service delivery meets client expectations and contract requirements
Monitor and manage staffing levels, rotas, and site cover for holidays and absence
Recruit, onboard, and develop team members to maintain operational standards
Carry out site audits, quality checks and compliance monitoring
Maintain excellent communication with both clients and internal teams
Drive continuous improvement and maintain high standards of presentation on all sites

What We’re Looking For:

Minimum 3 years’ experience in a management role
Background in soft FM or service-led environments (desirable but not essential)
Excellent people management and leadership skills
Strong verbal and written communication abilities
High level of organisational and time management capability
Confident IT skills – especially MS Office (Excel, SharePoint, Power BI); PowerApps a bonus
Ability to influence and build strong client relationships
Proactive, solutions-focused and customer-driven mindset
Full UK driving licence – essential
IOSH certification – essential
DBS check – preferred

Schedule:

Full-time, permanent
Monday to Friday (flexitime available)
Occasional weekend or out-of-hours support may be required
Candidates must be able to commute reliably or plan to relocate to the Derby area

If you're a motivated, client-focused manager looking to join a supportive and professional team in an exciting new role, we’d love to hear from you.

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Contracts Account Manager

Job Description - Contracts Account Manager

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