Contracts Administrator

Contract Administrator

Unity Recruitment are seeking a Contract Administrator for our clients leading Technology company.

This is to join our client's office in Basingstoke.

The role is to oversee the service contract portfolio within the business issuing and updating the existing contracts. Although this is an administration role, strong customer service skills will be required.

Principle Duties and Responsibilities:
*Issue accurate and timely proposals containing documentation relevant to each quotation.
*Work closely with the existing teams.
*Ensure that all relevant CRM fields are accurately completed at all times.
*Following up on contract renewal's and after service care.
*Raise contract renewal invoices as they fall due ensuring accuracy of data.
*Communicate with Regional Service Managers regarding contract renewals and invoicing.
*Update and maintain schedules of contracts for calculating deferred income and contract income forecast.
*Maintain accurate Service Contract Database using SAP Software and maintain hard copy files as necessary.
*Ensure interface between SAP and FSM is accurate and complete.
*Maintain the equipment list for all contracts on FSM.
*Allocate preventative maintenance calls to Engineers.
*Effectively managing inbound customer calls and queries.
*Working efficiently through vast amounts of data.
*Comply at all times with Company policies and procedures.
*Support the Company in its maintenance of quality standards.
*Promote and protect the Company's image and good reputation at all times.
*Fulfil any other duties and responsibilities, after consultation that may be determined from time to time.

Desirable:
*Previous experience within office administration, processing quotes, orders or renewals
*Experience in working with SAP or similar
*Experience in building and maintaining relationships with customers
*Attention to detail
*Excellent written communication skills
*Organised
*Highly numerical
*Good technical understanding with an interest in understanding a diverse product range
*Outgoing and customer driven nature

*28k per annum
*25 days annual leave
*Office based, Monday to Friday 08:00 - 17:00
*Full time, permanent

Must have a drivers license.

Please call Carly on ext 113 if you require further information on this contract administrator vacancy.