Contracts Administrator (Service Department)

Contracts Administrator (Service Department)

Epping

£28,000 - £32,000 per annum (depending on experience)

Are you an organised Administrator looking for a varied role where you can take ownership of customer service contracts and build strong relationships with clients?

We're recruiting on behalf of a well-established engineering business looking to strengthen its busy Service Department. Working as part of a friendly four-person team, you'll play a key role in ensuring customer service contracts are renewed, maintained and administered accurately.

This role would suit someone from a service administration, contracts administration, customer support or commercial administration background who enjoys building relationships and has excellent attention to detail.

The Role

* Managing customer service and maintenance contracts from renewal through to invoicing.

* Contacting customers regarding upcoming contract renewals.

* Preparing maintenance quotations and renewal documentation.

* Raising invoices and processing contract billing.

* Processing mid-term contract amendments and additional orders.

* Maintaining accurate customer and contract records.

* Managing renewal diaries and ensuring contracts are renewed on time.

* Liaising with customers regarding contract queries and account updates.

* Supporting the wider Service Department with general administration.

* Building strong relationships with customers to ensure a high level of service.

About You

* You'll ideally have experience within one of the following: Service Administration, Contracts Administration, Customer Support, Sales Administration, Commercial Administration, Office Administration

* Excellent organisational skills.

* Strong attention to detail.

* Good communication skills, both written and verbal.

* Confidence using Microsoft Office and CRM systems.

* The ability to manage multiple tasks and prioritise your workload.

* A proactive and customer-focused approach.

Salary & Benefits

* £28,000 - £30,000 depending on experience.

* Monday to Friday office hours.

* Friendly and supportive team environment.

* Stable and growing engineering business.

* Long-term career opportunities.

* Company pension.

* Free onsite parking.

Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV to a client without your permission
Only candidates based in UK and eligible to work in UK are allowed