Contracts Manager - Social Housing

Contracts Manager - Responsive Repairs & Voids

Location: Yeovil (Hybrid)
Salary: Up to £55,000 + Company Car or £450 Car Allowance
Contract: Permanent | Full-Time

An exciting opportunity has arisen for an experienced Contracts Manager to lead the delivery of a busy Social Housing Responsive Repairs & Voids contract across a portfolio of retirement living and supported housing properties.

We're looking for someone with a strong background in social housing responsive maintenance who thrives in a fast-paced operational environment and has a proven ability to drive performance, improve KPIs, and lead teams through periods of change.

This is a key leadership role with responsibility for a contract valued at approximately £3-5 million, overseeing responsive repairs, voids, operational performance, commercial awareness, and service delivery.

The Role

As Contracts Manager, you will:

Lead the day-to-day delivery of a high-volume responsive repairs and voids contract.
Manage and support a team of four Responsive Repairs & Voids Supervisors.
Drive improvements in work-in-progress (WIP) performance and overall contract delivery.
Work closely with commercial teams to ensure financial and operational targets are achieved.
Oversee approximately 65 responsive repair jobs per day and around 12 void properties per week.
Build strong working relationships with clients, internal teams, subcontractors, and direct labour.
Ensure compliance with Health & Safety legislation, CDM regulations, and company procedures.
Monitor KPIs, productivity, quality, and customer satisfaction to continually improve performance.
Manage operational resources, including vehicles, van stock, purchasing cards, and materials.
Work collaboratively with planning and helpdesk teams to ensure efficient scheduling and service delivery.

About You

To be successful in this role, you'll have:

Essential: Previous experience managing Social Housing Responsive Repairs contracts.
Experience leading operational teams within responsive maintenance and voids.
A strong understanding of responsive maintenance performance measures, including KPIs, SORs, and productivity.
Good commercial awareness with experience managing contract performance and budgets.
Knowledge of Health & Safety legislation, including CDM regulations.
Strong stakeholder management and relationship-building skills.
Excellent organisational and problem-solving abilities.
Good IT skills, including Excel and experience using repairs management systems such as OneServe, E20, or similar.
The ability to manage multiple priorities in a busy operational environment.

What's on Offer

Salary up to £55,000
Company car or £450 per month car allowance
Hybrid working (typically 3-4 days in the office with site and home working)
Opportunity to lead a significant social housing contract
Join a well-established business with excellent long-term career prospects
Supportive leadership team and opportunities for professional developmentIf you're an experienced Contracts Manager with a background in Social Housing Responsive Repairs and you're looking for your next challenge, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed