Control Centre Operator

2 months Contract with a Local Authority

Umbrella - £15.58 per hour - Umbrella

As a Control Centre Operator, you will provide a responsive monitoring and support service for residents connected to the Council's Sheltered Housing Control Centre. You will respond to emergency and non-emergency calls, maintain accurate records, and support the installation, programming and maintenance of telecare and control centre equipment.

Key Duties/Accountabilities

• Respond to incoming emergency and non-emergency control centre calls.

• Take appropriate action in line with policies and procedures.

• Arrange emergency responses including ambulance services and emergency visits.

• Activate emergency procedures when required.

• Maintain accurate records of residents, incidents, calls and equipment.

• Contact existing clients to verify and update information.

• Handle enquiries from prospective service users.

• Install, program, upgrade and maintain control centre equipment.

• Attend emergency call-outs when required.

• Support sheltered housing residents with telecare equipment issues.

• Ensure all records and databases remain accurate and up to date.

• Deliver excellent customer service to vulnerable residents.

Essential Experience Required

• Previous customer service experience.

• Experience handling telephone enquiries and emergency calls.

• Strong administration and record-keeping skills.

• Experience working with vulnerable customers desirable.

• Good IT and database skills.

• Ability to remain calm under pressure.

• Strong communication and problem-solving skills.

• Experience installing or programming equipment desirable.

• Ability to work independently and manage competing priorities.

Essential Requirements

• Full UK Driving Licence.

• Own Vehicle.

• Business Insurance for Work Use.

• Ability to travel across the borough and attend emergency call-outs.

Additional Information to Note

• Working Hours: 37 hours per week.

• Monday to Friday.

• 09:00 - 17:00.

• Sheltered Housing Team.

• Equipment Installation and Programming Required.

• Emergency Response Duties Included.

• No DBS Requirement Specified.

• No DVLA Check Required Prior to Start.

• We work on bi-weekly payment schedule.

• Apply ASAP.