Control Room Operative

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

The operator will play a critical role in ensuring the smooth operation of the control room by monitoring the welfare of on-site officers, overseeing CCTV activations, handling alarms, and performing all other associated tasks. This role involves responding to incidents, coordinating resources, and adhering to company policies and procedures.

• CCTV Monitoring: Review and monitor all activations, providing appropriate responses based on risk assessments.
• Staff Welfare: Ensure the safety and welfare of all staff on duty.
• Alarm Handling: Receive and manage intruder alarms, fire alarms, student lockouts, and other calls.
• Incident Management: Log all incidents clearly and concisely.
• Call Traffic Management: Handle a high volume of inbound and outbound calls professionally and courteously.
• Data Management: Ensure all logs and reports are accurate, up-to-date, and properly filed.
• Compliance: Ensure all actions comply with company policies, procedures, and relevant legislation.
• Additional Tasks: Perform all other tasks associated with a security control room.

• CCTV SIA Licence required
• Proficient in IT, including Microsoft Word, Excel, and Outlook.
• Ability to meet targets and prioritize events efficiently in a calm and controlled manner.
• Willingness to learn new skills and procedures.
• Experience working in a control room environment is beneficial.
• Familiarity with Timegate, BigChange, Immix, and Calipsa is advantageous.